Terms of Use

About these terms

These Terms of Use (“Terms”) govern your use of the mobile applications published by 10 Stars Ltd (“10 Stars”, “we”, “us”) on the Apple App Store and Google Play (each an “App”), and our website at 10stars.world (together, the “Services”).

10 Stars Ltd is a company registered in England and Wales. Our registered office is Office 1761, 60 Tottenham Court Road, Fitzrovia, London W1T 2EW, United Kingdom.

By downloading, installing or using an App, you agree to these Terms and to our Privacy Policy. If you don’t agree, please don’t use the Services. Some Apps may have extra terms shown in the App; if they conflict with these Terms, the App-specific terms apply for that App.

Who can use our apps

You must be at least 13 years old, or the minimum age required in your country to agree to these Terms without a parent’s consent. If you are under 18, you should review these Terms with a parent or guardian. Some Apps may have a higher age rating on the App Store or Google Play, and you must meet it.

Your licence to use our apps

We grant you a personal, limited, non-exclusive, non-transferable, revocable licence to download and use each App on devices you own or control, for your own personal, non-commercial use, in line with these Terms and the usage rules of the store you downloaded it from.

You may not:

• copy, modify, translate or create derivative works of an App;
• reverse engineer, decompile or try to extract the source code of an App, except where the law allows it;
• rent, lease, lend, sell, sublicense or redistribute an App;
• remove or alter any copyright, trademark or other notices; or
• bypass any security, usage limits or purchase controls.

Accounts

Some Apps let you create an account. You agree to provide accurate information, keep your login details secure, and tell us promptly if you think your account has been accessed without permission. You are responsible for activity under your account.

You can delete your account at any time from within the App or by following the steps on our account deletion page.

Purchases & subscriptions

Some Apps offer optional paid features through in-app purchases, either as one-time purchases or auto-renewing subscriptions. Prices are shown in the App before you buy and include any applicable taxes.

Payment

All payments are processed by Apple (for App Store purchases) or Google (for Google Play purchases), not by us. Payment is charged to your Apple ID or Google account when you confirm the purchase.

Auto-renewing subscriptions

• Subscriptions renew automatically at the end of each period (for example, weekly, monthly or yearly) at the price shown, unless you cancel at least 24 hours before the end of the current period.
• Your account will be charged for renewal within 24 hours before the end of the current period.
• You can manage or cancel your subscription at any time in your account settings: on iPhone or iPad, go to Settings → [your name] → Subscriptions; on Android, open Google Play → Profile → Payments & subscriptions → Subscriptions.
• Cancelling stops future renewals. You keep access until the end of the period you’ve already paid for.
• Deleting the App or your account does not cancel a subscription.

Free trials and introductory offers

If a free trial or introductory price is offered, it converts to a paid subscription at the regular price when it ends, unless you cancel at least 24 hours before it ends. Any unused part of a free trial is forfeited when you buy a subscription.

Price changes

We may change subscription prices. Apple or Google will notify you in advance as required by their policies and the law, and where needed will ask you to agree before the new price applies.

Refunds

Because Apple and Google process all payments, refund requests are handled by them under their policies. You can request a refund from Apple at reportaproblem.apple.com, or from Google through your Google Play order history. This does not affect your statutory rights.

Restoring purchases

You can restore previous purchases on a new or reinstalled device by using “Restore Purchases” in the App while signed in to the same Apple ID or Google account.

Acceptable use

When you use our Services, you agree not to:

• break any law or infringe anyone else’s rights;
• upload or share content that is unlawful, harmful, threatening, abusive, hateful, sexually explicit involving minors, or that infringes intellectual property;
• harass, impersonate or deceive other people;
• upload viruses or malicious code, or interfere with the security or operation of the Services;
• use bots, scrapers or other automated means to access the Services without our permission; or
• use the Services to build a competing product or to send spam.

If an App lets you share content with others, you can report objectionable content or users from within the App or by emailing us. We review reports and may remove content or suspend accounts that break these Terms.

Your content

You keep ownership of any content you create or upload in an App (“Your Content”). You give us a worldwide, non-exclusive, royalty-free licence to host, store, process and display Your Content only as needed to operate and provide the Services to you. This licence ends when you delete Your Content or your account, except for copies we must keep by law or that remain in backups for a limited time.

You are responsible for Your Content and confirm that you have the rights needed to share it.

Our intellectual property

The Apps, the website and everything in them — including software, design, text, graphics, logos and the “10 Stars” name — are owned by or licensed to 10 Stars Ltd and are protected by intellectual property laws. Apart from the licence in these Terms, no rights are granted to you.

If you send us feedback or ideas, we may use them freely without any obligation to you.

Third-party services

The Services may include or link to services provided by others, such as sign-in providers, payment processing by Apple or Google, maps or content from third parties. Those services are governed by their own terms and privacy policies, and we are not responsible for them.

Additional terms for Apple App Store users

If you downloaded an App from the Apple App Store, you and we also acknowledge and agree that:

• These Terms are between you and 10 Stars Ltd only, not with Apple Inc. (“Apple”). We, not Apple, are solely responsible for the App and its content.
• Your licence is limited to using the App on Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the App may be accessed by other accounts associated with you through Family Sharing or volume purchasing.
• Apple has no obligation to provide any maintenance or support services for the App.
• If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App (if any). To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App. Any other claims, losses, liabilities, damages, costs or expenses due to a failure to conform to a warranty are our responsibility, to the extent not excluded by these Terms.
• We, not Apple, are responsible for addressing any claims by you or a third party relating to the App or your use of it, including product liability claims, claims that the App fails to meet legal or regulatory requirements, and claims under consumer protection, privacy or similar laws.
• If a third party claims that the App or your use of it infringes their intellectual property rights, we, not Apple, are solely responsible for investigating, defending, settling and discharging that claim.
• You confirm that you are not located in a country subject to a U.S. Government embargo or designated as a “terrorist supporting” country, and that you are not on any U.S. Government list of prohibited or restricted parties.
• You must comply with any applicable third-party terms when using the App.
• Apple and its subsidiaries are third-party beneficiaries of these Terms, and once you accept them, Apple will have the right to enforce these Terms against you as a third-party beneficiary.

Questions, complaints or claims about an App should be sent to us using the details in Contact us.

Additional terms for Google Play users

If you downloaded an App from Google Play, your use is also subject to the Google Play Terms of Service. These Terms are between you and 10 Stars Ltd only, not Google. Google is not responsible for the App or its content.

Updates & availability

We may update Apps to add features, fix bugs or improve security, and some updates may be needed to keep using an App. We work to keep the Services available but can’t promise they will always be uninterrupted or error-free. We may change or discontinue a feature or an App; if this affects a paid subscription, we will give you reasonable notice and, where appropriate, help you get a refund for the unused period.

Disclaimers

We provide the Services with reasonable care and skill. Apart from that, and to the extent permitted by law, the Services are provided “as is” and “as available”, and we do not give any other warranties, express or implied, including about fitness for a particular purpose. Information in our Apps is for general purposes only and is not professional (for example medical, legal or financial) advice.

Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law — including your statutory rights as a consumer under the Consumer Rights Act 2015.

Subject to that, we are not liable for losses that were not foreseeable, for business losses (such as loss of profit, revenue or business opportunity), or for loss of data you could have avoided by keeping backups. Our total liability to you for any claim relating to the Services is limited to the greater of the amount you paid for the relevant App or purchase in the 12 months before the claim, or £50.

Ending this agreement

You can stop using the Services at any time by deleting the App and, if you have one, your account. We may suspend or end your access if you seriously or repeatedly break these Terms, if we must do so by law, or if we stop offering the Service. Where reasonable we will tell you first. Sections that by their nature should continue (such as intellectual property, disclaimers, liability and governing law) will survive.

Changes to these terms

We may update these Terms to reflect changes to our Services, the law or how we operate. We will update the date at the top and, if the changes are significant, give you notice in the App or by email before they take effect. If you keep using the Services after the changes take effect, the updated Terms will apply.

Governing law and disputes

These Terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. If you live in the European Union, you will also benefit from any mandatory consumer protections of the country where you live, and you can bring proceedings there.

If you have a problem, please contact us first — most issues can be resolved quickly and informally.

Contact us