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Questions about an app, a purchase or your data? Send us a message and a real person will get back to you.
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Tell us what you need and which app it’s about. The more detail you give, the faster we can help.
Email us directly
For support, privacy requests, business and press enquiries.
Quick answers
How do I cancel a subscription?
iPhone or iPad: open Settings → tap your name → Subscriptions → choose the subscription → Cancel Subscription.
Android: open Google Play → tap your profile icon → Payments & subscriptions → Subscriptions → choose the subscription → Cancel.
Deleting the app does not cancel a subscription.
How do I get a refund?
Purchases are processed by Apple or Google, so refunds are handled by them. Request one from Apple at reportaproblem.apple.com, or from your Google Play order history.
If something went wrong, let us know too — we’ll do what we can to help.
How do I restore my purchases?
Open the app and choose “Restore Purchases” (usually in Settings or on the upgrade screen). Make sure you’re signed in with the same Apple ID or Google account you used to buy.
How do I delete my account?
In the app, go to Settings → Account → Delete Account. Or follow the steps on our account deletion page.
How do I request a copy of my data?
Email us from the address linked to your account with the subject “Data request”. We’ll respond within one month. See our Privacy Policy for all your rights.
Registered office
10 Stars Ltd
Office 1761, 60 Tottenham Court Road
Fitzrovia, London W1T 2EW
United Kingdom