Delete your account
You can delete your account and the personal data linked to it from any 10 Stars app, at any time. Here’s how.
Option 1 · In the app
- Open the app and sign in.
- Go to Settings (or your Profile) → Account.
- Tap Delete Account and confirm.
Option 2 · By email
- Email [email protected] from the address linked to your account.
- Use the subject “Account deletion request” and include the app name.
- We’ll confirm, then delete your account within 30 days.
What we delete
- Your account profile — name, email address and sign-in details
- Content you created or uploaded in the app
- Preferences, settings and saved data linked to your account
- Usage and diagnostics data linked to your account
- Push notification tokens for your devices
What we may keep, and for how long
- Purchase records (transaction ID, product, date, price) — up to 6 years, as required by UK tax and accounting law
- Copies in encrypted backups — removed automatically as backups expire, normally within 30 days
- Support emails — up to 2 years, unless you ask us to delete them too
- Anonymised statistics that can no longer identify you
Have a subscription? Deleting your account does not cancel it. To avoid further charges, cancel first — on iPhone: Settings → your name → Subscriptions; on Android: Google Play → Profile → Payments & subscriptions.
Want to delete some data but keep your account? Email us with what you’d like removed and we’ll take care of it. See our Privacy Policy for more on your rights.